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Frequently Asked Questions

• What is AT&T 00 INFO?
• What kind of information can AT&T 00 INFO provide?
• Where is AT&T 00 INFO available currently?
• How do I use AT&T 00 INFO if I'm not an AT&T customer and I'm at home or at a public phone?
• Why would I use AT&T 00 INFO instead of another directory assistance services?
• Can a business customer use AT&T?
• Does AT&T 00 INFO provide international directory assistance?
• What is the policy for wrong numbers and credits?

What is AT&T 00 INFO?

AT&T 00 INFO is a telephone directory assistance service that provides local, long distance and even yellow page listings, as well as reverse look-up. (See the Home page for complete details). AT&T customers can simply dial 00 from their home phones, and a live information specialist will make every attempt to provide the information you've requested. It costs $1.99 for AT&T 00 INFO for up to 2 listings per call and you can choose to be connected right away once an information specialist locates your information. Your regular AT&T rates apply for connected calls placed from home phones subscribed to AT&T — that just means that you pay the same rate for the call connected by the information specialist than if you dialed the listing yourself.

What kind of information can AT&T 00 INFO provide?

AT&T 00 INFO can provide phone numbers, addresses, area codes and zip codes when you don't have the exact name, spelling or location of the person or business you are searching for. You can use it to get yellow page information in your area, as well as throughout the United States. With our reverse look up feature, AT&T 00 INFO can provide you with the name and address when you only have the phone number available.

Where is AT&T 00 INFO available currently?

AT&T 00 INFO is available to AT&T customers nationwide.

How do I use AT&T 00 INFO if I'm not an AT&T customer and I'm at home or at a public phone?

If your home phone is not subscribed to AT&T service, simply dial 10-10-ATT-00 or 1 800 CALL ATT. When at a public phone, dial 1 800 CALL ATT, follow the prompts, and use your credit card for billing. Non-subscriber rates apply for connected calls made by non-AT&T customers using 10-10-ATT-00.

Why would I use AT&T 00 INFO instead of another directory assistance services?

AT&T 00 INFO has live information specialists, not computers or recordings, who stay with you until you get the number you need. It's easy to remember and it provides phone numbers, addresses, area codes and zip codes when you don't have the exact name, spelling or location of the person or business you are searching for. AT&T 00 INFO also provides yellow page information anywhere in the United States. It will even provide the name and address if all you have is a telephone number. It costs $1.99 for AT&T 00 INFO and you can choose to be connected right away once an information specialist locates your information.*

* AT&T customers pay their regular AT&T applicable per-minute costs on the connected call.

Can a business customer use AT&T?

Yes, business customers can dial 00 from any phones subscribed to AT&T. If you're not an AT&T subscriber, dial 10-10-ATT-00, or 1 800 CALL ATT.

Does AT&T 00 INFO provide international directory assistance?

AT&T 00 INFO information specialists only provide listings within the United States. For international directory assistance contact an international operator.*

* Other fees apply for operator assisted calls.

What is the policy for wrong numbers and credits?

AT&T will always provide credit for any wrong number given by AT&T 00 INFO. If provided with incorrect information, AT&T subscribers dial 00, explain the problem, and our information specialists will issue credit for the incorrect listing and the corresponding call. If you're not an AT&T subscriber, dial 10-10-ATT-00, or 1 800 CALL ATT for credit.

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