Frequently Asked Questions
General Information
- What are AT&T PrePaid Phone Cards?
- Where can I buy AT&T PrePaid Phone Cards?
- How does online delivery work?
- Is there a minute deduction or surcharge to use my AT&T PrePaid Phone Card?
- Upon purchasing an AT&T Virtual PrePaid Phone Card for online delivery, I did not receive my PIN.
How do I determine the status of my order? - Why is my AT&T PrePaid Phone Card not accepted for some calls?
- Will my AT&T PrePaid Phone Card ever expire?
What are AT&T PrePaid Phone Cards?
An AT&T PrePaid Phone Card enables you to purchase calling minutes in advance, and have them at your disposal whenever you want to make a call. To make a call, you just call the toll-free Access Number on your AT&T PrePaid Phone Card, enter your Personal Identification Number (PIN), and dial the number you want to call. It's easy and convenient.
Where can I buy AT&T PrePaid Phone Cards?
You can purchase AT&T Virtual PrePaid Phone Cards right here online or purchase plastic cards at retail locations nationwide. The online method delivers your Access Number and PIN through this web site, so you can start making calls right away!
How does online delivery work?
When purchased through this web site, AT&T Virtual PrePaid Phone Cards are delivered online. Simply order, and when your order is confirmed, print out the Number and PIN. It's active as soon as you get it, so you can start making calls right away.
Note: All online orders are subject to credit verification and in some cases could take up to 2 hours to process before your Access Number and PIN are delivered.
Is there a minute deduction or surcharge to use my AT&T PrePaid Phone Card?
The minute deduction or surcharge applies to calls made from U.S. pay phones. This surcharge differs based on card type and where you purchased your Card. A surcharge not to exceed 10 minutes applies to U.S. pay phone calls made with AT&T Virtual PrePaid Phone Cards purchased on this web site. A portion of this charge compensates pay phone providers. To determine the pay phone surcharge that would apply for AT&T Prepaid Phone Cards not purchased on this site, use our Rate Finder and enter your Access Number, PIN and the number you are calling.
Upon purchasing an AT&T Virtual PrePaid Phone Card, I did not receive my PIN. How do I determine the status of my order?
We apologize for any inconvenience. Please send an inquiry to att@ecustomersupport.com and include the order number and confirmation number you received (if any) when you placed your order. A Service Representative in the Order Department will be able to provide the status of your order.
Why is my AT&T PrePaid Phone Card not accepted for some calls?
When you call someone and hear a message that the number dialed does not accept calls from unidentified callers, this means that the particular party does not accept "unknown" or blocked calls. This has to do with the particular phone features selected by the person you are calling. They will have to remove the call block feature from their phone in order for you to reach them using an AT&T PrePaid Phone Card.
Will my AT&T PrePaid Phone Card ever expire?
No. AT&T PrePaid Phone Cards purchased on this web site do not expire. For other AT&T PrePaid Phone Cards, please see Card or packaging for expiration policy.
If you have a question that has not been answered in any of the above FAQs, please contact an AT&T Customer Service Representative via e-mail or at the Customer Service Number provided with your AT&T PrePaid Phone Card, 24 hours a day, 7 days a week.
