Frequently Asked Questions

• General Information
• Using Your Card
• Rates & Recharge
• Info To Go

Using Your Card

• Can I use an AT&T PrePaid Phone Card to make a 500, 700, 800, 855, 866, 877, 888 or 900# call?
• Can I place a call from a rotary phone using an AT&T PrePaid Phone Card?
• Can I use an AT&T PrePaid Phone Card to make a call to Directory Assistance or Information?
• Can I use my AT&T PrePaid Phone Card for both domestic and international calls?
• How do I use my AT&T PrePaid Phone Card to place an international call?
• Time was deducted from my AT&T PrePaid Phone Card, however the call did not go through.
  Can I receive a credit for that time?
• When trying to place a call, I received a message indicating my AT&T PrePaid Phone Card
  is not active and the call would not go through. What do I do?

Can I use an AT&T PrePaid Phone Card to make a 500, 700, 800, 855, 866, 877, 888 or 900# call?

No. Cards cannot be used for toll-free calls, calls for paid services with premium charges, or for operator-handled calls.

Can I place a call from a rotary phone using an AT&T PrePaid Phone Card?

No. A touch-tone phone must be used when placing a call using an AT&T PrePaid Phone Card.

Can I use an AT&T PrePaid Phone Card to make a call to Directory Assistance or Information?

Most calls to a local directory assistance service (such as area code + 555-1212) cannot be made with your AT&T PrePaid Phone Card as calls made to local directory assistance are charged at a flat rate (currency) and AT&T PrePaid Phone Cards are valued in minutes. However, to determine if AT&T Directory Assistance is an available feature, check the menu options on your AT&T PrePaid Phone Card by calling the toll-free Access Number and listening to the prompts. There is an additional fee for using the AT&T Directory Assistance service. You will be advised of the number of minutes that will be deducted from your AT&T PrePaid Phone Card balance prior to your use of that service.

Can I use my AT&T PrePaid Phone Card for both domestic and international calls?

Most AT&T PrePaid Phone Cards can be used to place domestic (U.S.) and international calls. International rates vary according to the country you are calling to or from and are subject to change. For a rate quote TO or FROM a specific country, click here. NOTE: The Access Number and PIN from your card are required to use the Rate Finder.

How do I use my AT&T PrePaid Phone Card to place an international call?

For instructions on placing a call from the U.S. to another country, click here.
For instructions on placing a call from an international country to the U.S., click here.
For instructions on placing a call from one international country to another, click here.

Time was deducted from my AT&T PrePaid Phone Card, however the call did not go through. Can I receive a credit for that time?

An AT&T Customer Service Representative will need to check your AT&T PrePaid Phone Card activity in order to replenish it with the appropriate number of minutes that may have been mistakenly deducted. Please call the Customer Service number provided with your Card and be ready to supply them with your toll-free Access Number and PIN.

When trying to place a call, I received a message indicating my AT&T PrePaid Phone Card is not active and the call would not go through. What do I do?

AT&T PrePaid Phone Cards are activated upon purchase. If you purchased a virtual card on this website, contact the number listed on your confirmation e-mail. If you purchased a Card at a store, bring your original receipt and Card back to the retailer where you purchased the Card to ensure it was properly activated. If the Card was activated properly and you continue to get an inactive status message, call the Customer Service number on the back of your Card and be ready to supply them with your toll-free Access Number and PIN.

If you have a question that has not been answered in any of the above FAQs, please contact an AT&T Customer Service Representative via e-mail or at the Customer Service Number provided with your AT&T PrePaid Phone Card, 24 hours a day, 7 days a week.