How They Work

You can place a call using your AT&T PrePaid Phone Card from any touch-tone phone in the U.S. and most places across the globe. In either case, the detailed instructions below can guide you through your call whether using a physical (plastic) prepaid card or a virtual prepaid card.

Learn how to place a call:

To place a call from within the U.S.:

  1. From a touch-tone phone, enter the toll-free Access Number of your AT&T PrePaid Phone Card. (View sample)
  2. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  3. When prompted, enter the PIN. (View sample)
  4. After entering your PIN, dial 1+ Area Code and Number (for calls within the contiguous U.S., Canada or the Caribbean.
  5. For other options, press pound (#). You can press pound (#), then 3 to add more minutes to your card.
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To place a call from the U.S. to another country:

  1. From a touch-tone phone, enter the toll-free Access Number of your AT&T PrePaid Phone Card. (View sample)
  2. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  3. When prompted, enter the PIN. (View sample)
  4. After entering your PIN, dial 011 + Country Code + City Code and Number. Note: drop any leading zeros from the country or city codes: e.g. if the code is 012, enter 12.
  5. When you have completed your call, you can hang up, or you can press # to place another call.
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To place a call from an international country to the U.S.:

  1. From a touch-tone phone, dial the AT&T USADirect® access number for the country you are in.
  2. When asked to enter the number you wish to call, enter the toll-free Access Number (without a '1') of your AT&T PrePaid Phone Card. (View sample)
  3. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  4. When prompted, enter the PIN. (View sample)
  5. After entering your PIN, dial 1 + Area Code and Number to complete your call.
Due to Government restrictions within some countries, PrePaid Card calling may not be available from every country. Call the customer service number for international calling information before leaving the U.S.
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To place a call from one international country to another:

  1. From a touch-tone phone, dial the AT&T USADirect® access number for the country you are in.
  2. When asked to enter the number you wish to call, enter the toll-free Access Number (without a '1') of your AT&T PrePaid Phone Card. (View sample)
  3. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  4. When prompted, enter the PIN. (View sample)
  5. After entering your PIN, dial 011 + Country Code + City Code and Number. Note: drop any leading zeros from the country or city codes: i.e. if the code is 012, enter 12.
  6. When you have completed your call, you can hang up, or you can press # to place another call.
Due to Government restrictions within some countries, PrePaid Card calling may not be available from every country. Call the customer service number for international calling information before leaving the U.S.
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