Frequently Asked Questions
Frequently Asked Questions
Just click on a question from the list below to view the answer.
About the Promotional AT&T Phone Card
- What are promotional AT&T Phone Cards?
- What is the virtual AT&T Phone Card?
- Do promotional AT&T Phone Cards expire?
About ordering the promotional AT&T Phone Card
- How do I order promotional phone cards?
- Where can I get production specs for customized cards?
- Is there a minimum number of cards I need to order?
About using the Promotional AT&T Phone Card
- Can a promotional AT&T Phone Card be used for both domestic and international calls?
- Can I use a promotional AT&T Phone Card to make a 500, 700, 800, 855, 877, 888 or 900 # call?
- Can I use a promotional AT&T Phone Card to make a call to Directory Assistance or Information?
- Can I get credit for time deducted from
the promotional AT&T Phone Card
if the call does not go through? - When can the promotional AT&T Phone Card be used?
- Does AT&T have customer service assistance in languages other than English?
- Can I place a call from a rotary phone using a promotional AT&T Phone Card?
- Are AT&T Phone Cards rechargeable?
About the Promotional AT&T Phone Card
What are promotional AT&T Phone Cards?
Promotional AT&T Phone Cards are prepaid phone cards for your business to give away to employees, customers and prospects. The recipients of these cards will get prepaid calling minutes, and have them at their disposal whenever they want to make a call. Then they just call the toll-free Access Number on the card, enter the personal identification number (PIN) they are given with the card, and dial the number they want to call. It's easy and convenient.
What is the virtual AT&T Phone Card?
The name ‘virtual’ AT&T Phone Card means that there is no physical card purchased. You purchase this card online with a credit card. The Access Number and the PIN are delivered from the web site and confirmed to you via e-mail. They are active when delivered, so recipients can start calling right away.
Do promotional AT&T Phone Cards expire?
Yes. Promotional cards do have an expiration date, typically, one year after first use.
About Ordering the Promotional AT&T Phone Card
How do I order promotional AT&T Phone Cards?
If you would like additional information on the Build-Your-Own Card or the Virtual Card, you can submit the information request form online and a promotional AT&T Phone Card Service Representative will contact you to design your promotional AT&T Phone Card program and complete your order. Or give us a call at 1-800-448-3127.
Where can I get production specs for customized cards?
Click here to view and print the graphic standards and full production specifications.
Is there a minimum number of cards I need to order?
There is a minimum order of 5,000 cards for Build-Your-Own, and 5,000 for Virtual Cards.
About using the Promotional AT&T Phone Card
Can a promotional AT&T Phone Card be used for both domestic and international calls?
Most AT&T Phone Cards can be used to place domestic (U.S.) and international calls. International rates vary according to the country you are calling to or from and are subject to change. For a rate quote to or from a specific country, click here. Be prepared to provide the toll-free Access Number and PIN from the card; view sample.
Can I use a promotional AT&T Phone Card to make a 500, 700, 800, 855, 877, 888 or 900 # call?
No. AT&T Phone Cards cannot be used for toll-free calls, calls for paid services with premium charges or for operator-handled calls.
Can I use a promotional AT&T Phone Card to make a call to Directory Assistance or Information?
Calls to a local directory assistance service (such as area code + 555-1212) cannot be made through a promotional AT&T Phone Card as calls made to local directory assistance are charged at a flat rate (currency) and AT&T Phone Cards are valued in minutes. However, AT&T Directory Assistance may be available through a promotional AT&T Phone Card. To determine if AT&T Directory Assistance is an available feature, check the menu options on the AT&T Phone Card by dialing the toll-free Access Number and listening to the prompts. There is an additional fee for using the AT&T Directory Assistance service. You will be advised of the number of minutes that will be deducted from the AT&T Phone Card balance prior to your use of that service.
Can I get credit for time deducted from the promotional AT&T Phone Card if the call does not go through?
An AT&T Customer Service Representative will need to check the promotional AT&T Phone Card number. They will then be able to replenish the promotional AT&T Phone Card with the number of minutes that were mistakenly deducted. Call 1-800-368-5500 to reach a Customer Service Representative any time.
When can the promotional AT&T Phone Card be used?
You can place calls 24 hours a day, 7 days a week.
Does AT&T have customer service assistance in languages other than English?
Customer Service assistance is also available in Spanish.
Can I place a call from a rotary phone using a promotional AT&T Phone Card?
No. A touch-tone phone must be used when placing a call using an AT&T Phone Card.
Are AT&T Phone Cards rechargeable?
Most promotional cards are not rechargeable but select AT&T Phone Cards are rechargeable. To determine if your Card is rechargeable, use the account balance lookup tool and enter the toll-free Access Number and PIN from the card, and submit; view sample.
